FAQ – Frequently Asked Questions

frequently asked questions faq - zimshoppingmalls

We are a network of critical online tools for the modern business and client in Zimbabwe – We answer the WHAT, WHO, WHY and WHEREs of Shopping.

CLASSIFIEDS LISTINGS are 100% managed by the different businesses selling on ZimShoppingMalls’ www.findaproduct.co.zw platform. The entire process from order to delivery of goods and products is handled by the specific seller/vendor.

ZimShoppingMall.com or ONLINE SHOPPING is an online shopping mall with many businesses listed and selling their products and services through our central online mall. We at ZimShoppingMall handle the entire process including delivery of items in most cases. We also have a growing team of support personnel ready to serve clients by taking your calls and helping you to ensure a smooth and efficient experience on ZimShoppingMall.com.

Anyone anywhere in the world that has access to a gadget that can browse our website and make online or mobile payments.

We accept most major credit cards including VISA and MASTERCARD, and major mobile payments accepted in Zimbabwe that include ecocash and telecash.

Yes, you can shop knowing you are safe. Our entire website is protected with the HTTPS protocol to ensure every transaction is secure right from the minute you begin browsing for online items to purchase.

If you provided a valid e-mail address (which you should) during the purchase process, you will receive an e-mail message shortly after you make a purchase confirming your online order, shipping address, and the total amount.

Orders are immediately initiated for processing as soon as we receive confirmation of full payment. If you have any queries please send us an email to info@zimshoppingmalls.com quoting your order number as a reference for speedy assistance.

YES. We accept orders from all over the world. We can easily deliver to your family or contacts across the entire country of Zimbabwe. We have partnered with experienced and reputable couriers to make delivery even to the most remote areas possible. Please view OUR DELIVERY ZONES to see areas we deliver to and the associated cost estimations. Final delivery cost depends on the items purchased.

Yes, we make deliveries across the entire country of Zimbabwe. Orders will be delivered door to door in all the major towns and cities. However, if your order is for delivery in the rural or peri urban areas, collection will have to be made by the recipient from their nearest designated pickup office. Please ensure that you supply us with the recipient’s valid phone number and ID details so that we can contact them should the need arise.

Downloadable items are delivered immediately. For all others, please refer to our OUR DELIVERY ZONES page for details.

Please refer to our OUR DELIVERY ZONESpage for details.

NO, we do not offer COD. All items must be fully paid for prior to delivery.

ABSOLUTELY! Please ensure you read the product descriptions to ensure you are ordering exactly what you want as some products have a no return policy. See the LEGAL section of our website’s Terms & Conditions of Use.

Delivery will be attempted once only. Please make sure there is someone available for delivery of the goods to avoid additional delivery costs.

You will receive an email confirmation of your order. Most email receipts are received within 1-20 minutes depending on your email server. If you do not receive your receipt within 30minutes, please check your SPAM folder, as our email to you may have been automatically stopped and moved into your SPAM or Junk Mail folder instead of being sent to your inbox. If there is nothing in your inbox and spam folders after 30 minutes, please immediately contact us for assistance.

Include our domain in your whitelist or approved lists to prevent emails from us going to your SPAM or junk folder. The domain to whitelist/approve is zimshoppingmalls.com

Please note that we do not stock all the products at our offices because we can’t possibly store all the products from our suppliers. Product information is provided on our website and if you need more information, you contact us via email or telephone.

A good example to us would be ebay. They don’t keep the items on site themselves, just like us, the items will be in many different places, depending on the supplier of the item. They, like us, provide a convenient way for you, the valued client, to shop online, save and make a payment via different methods and have the items delivered to your door step.